I am an experienced Sales Leader with over 24 years of expertise in the logistics industry from Domestic, International Road, Air and Ocean freight covering all business sectors. I am skilled in Sales, Customer Relationship Management (CRM) and Customer Retention.
Currently, I lead a Sales Team of logistics specialists for KC Group Shipping. Supporting the overall business, my team provides an extensive portfolio of services throughout Airfreight, Ocean and Road Freight across many sectors.
I have earned the trust of several national and international companies throughout my career, and I am passionate about developing strong client relationships that generate repeat and new business. I attribute much of my success to listening to customers and putting their needs first. Recognised as an inclusive, influential leader who takes pride in helping sales teams grow, I am someone who thrives on building a collective group.
In logistics, challenges arise daily. However, being highly motivated, decisive, and having good customer service skills, I can support my team's day-to-day challenges.
As a group, KC Group Shipping provide customers with a single source for arranging the entire shipping process, from booking transport, arranging pick-ups, preparing the required documents, customs clearance, and coordinating delivery to the final destination. My team and I play an integral role in the planning, management and success of these operations.
We build effective, end-to-end relationships with our customers, driven by collective goals and objectives underpinned by the company values.
KC Group Shipping is a fantastic business to work for and build your career. The culture, the passion from the team to get a job done well and offer a great customer experience shows consistently throughout everyone in each department. It's not often you get a workplace that genuinely cares professionally and personally. The culture is one of a kind, and we are all on the same team, working towards the same goals.
Freight forwarding has evolved over the years, with technology making processes quicker, removing the need for manual documentation in some instances and making international shipping easier for any business size. The internet connects the world more than ever before and improves communication channels. However, our ethos at KC Group Shipping remains unchanged, 'To deliver best in class customer service and solutions', something I am proud to play my part within.
